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Our Legal Terms and Your Rights

sattacity operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which you may access our platform where local law permits.

Jurisdiction-Aware AccessPrivacy & Data PolicyAccount Terms & ConditionsCookie PolicyDispute Resolution Path

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How Our Terms Apply in India

sattacity Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to sattacity is conditional on the laws that apply in your region. Where local law permits, you may open an account, make deposits via UPI, Paytm or PhonePe, and use the platform. Our terms of service govern every interaction — from account creation to withdrawal

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verification. We do not accept accounts from regions where access is prohibited by law, and we rely on you to confirm eligibility before registering. Any funds processed through UPI, Paytm or PhonePe are subject to our standard transaction policy, which sets out processing timelines, reversal conditions,
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and dispute escalation steps. By continuing to use this site, you acknowledge that you have read and accepted these terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about our terms, a data request, or a policy dispute, our support team has dedicated channels for each. Choose the path that suits your situation and we will respond within the timeframe set out in our policy.

Team online

Email Support

Send detailed legal or policy queries to our dedicated legal inbox. We aim to respond within 72 hours and will reference the specific clause or policy section relevant to your question.

Live Chat

For urgent account-related legal questions — such as account holds or transaction disputes — reach our support team via live chat. Available daily and staffed by agents who can escalate to our compliance team.

Written Request

For formal data requests, account deletion or documented dispute filings, submit a written request through our contact form. We log every submission with a reference number so you can track progress.

POLICY HANDLING

How sattacity Manages Your Data and Account

We handle every account and associated data under a clear retention and security policy. Here is what that means for you in practice across six key areas.

Data Collection Scope

We collect only what is necessary for account operation — your name, contact details, payment identifiers such as UPI handles, and session activity. We do not collect or store payment credentials beyond what your chosen payment method requires.

Cookie Policy

Our site uses session and preference cookies to keep you logged in and remember your lobby settings. Analytics cookies are optional. You can manage cookie preferences via the settings panel without affecting your account access.

Account Security

Each account is protected with encrypted login, two-step verification options, and session timeout controls. If we detect an unusual login pattern, we flag the account and notify you before any action is taken.

Data Retention Period

We retain account data for the period required by applicable law in the jurisdiction where access is permitted. After closure, personal data is anonymised or deleted within the timeframe specified in our full privacy policy.

Who to Contact for Changes

To update personal details, request a data export, or ask for account deletion, contact our legal inbox directly. We process all such requests with a response within 72 hours and provide written confirmation of every change made.

Third-Party Sharing

We share data only with payment processors — such as the networks that handle UPI, Paytm and PhonePe transactions — and with regulatory bodies when required by law. We do not sell your data to advertisers or unrelated third parties.

Frequently Asked Questions About Our Legal Terms

These questions cover the areas we hear about most often — your data rights, how to contact us, what our terms cover, and what happens when things need to be disputed or corrected.

Access depends on the law that applies in your specific region within India. Where local law permits, you may open an account. We encourage you to confirm eligibility under your local regulations before registering.

We collect your name, contact details, a verified payment identifier such as your UPI handle or Paytm number, and activity logs needed to operate your account. We do not store full payment credentials beyond what your payment provider requires.

Send a written data request to our legal inbox with your account email and a description of the data you want. We will respond within 72 hours, log your request with a reference number, and deliver your data in a readable format.

Retention periods follow the legal requirements of the jurisdiction where access is permitted. After that period, personal data is anonymised or permanently deleted. You will receive written confirmation once the deletion is complete.

Raise the dispute through our live chat or email channel, quoting your transaction reference. Our compliance team reviews payment disputes against the records held by the relevant payment processor and responds with a decision within the timeline set in our terms.

Yes. Submit a deletion request through our contact form or legal inbox. We will confirm receipt, process the closure, and notify you once your personal data has been anonymised or removed in line with our retention policy.

We share data only with payment networks handling UPI, Paytm and PhonePe transactions, and with regulatory authorities when the law requires it. Your data is never sold to advertisers or shared with unrelated commercial parties.

Our Legal Terms and Your Rights

Reach Us on Legal and Policy Matters

Email Support

Live Chat

Written Request

How sattacity Manages Your Data and Account

Data Collection Scope

Cookie Policy

Account Security

Data Retention Period

Who to Contact for Changes

Third-Party Sharing

Frequently Asked Questions About Our Legal Terms

01 Can I access sattacity if I am in India?

02 What data does sattacity collect when I open an account?

03 How do I request a copy of my personal data?

04 How long is my account data kept after I close my account?

05 What happens if I have a dispute about a transaction via UPI or Paytm?

06 Can I ask for my account to be deleted?

07 Does sattacity share my data with any third parties?

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