Reference

What This Policy Covers

sattacity sets out what we collect, why we keep it, and how your requests are handled across India.

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sattacity What This Policy Covers
REACH OUR TEAM

Privacy Requests and Contact Paths

If you want to read, correct, or question your details, use the contact paths below. In-app chat works well for quick follow-up, email suits written requests, and the account form helps when you want to submit a change from inside your profile. We confirm privacy requests against the registered contact route before making changes, and we may ask for one more check when your request needs it.

Team online

In-app chat

Use chat when you want a quick answer about what we store or how to change a detail. We verify the request against your account record before we discuss anything sensitive, and we can point you to the right next step.

Email request

Email suits written privacy requests, especially when you want a copy, correction, or deletion step recorded in writing. Please include your account email or phone so we can match the right record and reply on the same thread.

Account form

If you are logged in, use the account form to submit a privacy change from inside your profile. We will confirm the request from your registered contact route before making any update, and we may ask for one more check.

HOW WE WORK

Retention, Cookies and Security

These practices keep privacy handling predictable. We limit collection to the details needed for account use, payment matching, security, and legal record-keeping.

Data handling

We collect only the details needed to run your account, match payments, and handle support requests. That set can include login time, device signals, and payment references used for audit and dispute work.

Cookies

Session cookies keep you signed in, remember your language choice, and help us avoid repeated checks while you move around the site. Clearing them may end a session or ask you to verify again.

Account security

We check for unusual logins and may ask you to confirm a change before it takes effect. That extra step helps stop someone else from altering your profile or payment details.

Retention

Records stay only for as long as we need them for account use, legal duties, security checks, or payment matching. After that, we remove or anonymise the parts we no longer need.

Your requests

You can ask for a copy, correction, deletion, or restriction of details through the contact route on this page. We will confirm your request from the registered contact path before acting.

Contact path

For privacy matters, send your name, account email or phone, and the change you want. Clear details help us find the right record and reply without delay on our side.

Privacy Questions You May Ask

These answers cover what we collect, how long we keep it, and how you can ask for a copy or correction. If local law limits a request, we will explain the reason and the next lawful step. Use the contact path on this page for any privacy matter tied to your account, and confirm your registered phone or email when we ask for it.

We collect the details you give us, such as name, phone, email, login history, device signals, and payment references. We use them to run the account, secure access, and keep the records needed for matching and dispute handling.

Cookies help us keep you signed in, remember your language choice, and reduce repeated checks during a session. You can clear them in your browser, though some pages may ask you to log in again afterward.

We keep details only as long as needed for account handling, legal duties, security, and payment matching. After that period, we remove or anonymise records that no longer need to stay linked to you.

Yes. Send the request through the contact route on this page, and we will confirm it from your registered contact path before we make a change. If a lawful limit applies, we will tell you what we can do.

We share only the details needed to process UPI, Paytm, or PhonePe account actions, prevent fraud, and meet legal duties. We do not use those details for unrelated purposes.

Use in-app chat, email, or the account form listed below. Include your name, account email or phone, and a short description of the request so we can find the right record quickly.

Yes. If a request conflicts with local law, we will follow the lawful rule that applies in India and explain the part we can complete. Where the law allows, we will continue with the change you asked for.

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